Residential Cart Exchange & Delivery FAQ
Have questions about Colton’s new residential cart exchange and delivery program? We’ve put together answers to the most common questions so you’ll know what to expect, from delivery details to cart sizes and service changes.
Q: Will customers be charged for the new carts?
A: No, your new carts are being provided at no additional cost.
Q: Will the monthly rate be different for a set of 96-gallon carts vs. a set of 64-gallon carts?
A: No, the monthly rate will be the same for either size cart.
Q: Are all the old carts, or currently used carts, being removed?
A: Yes, CR&R will remove all old carts left out at the curb or in the alleyways after they deliver your new carts. All of this will be done at no additional charge. Once new carts are delivered, your old carts will no longer be serviced. Please leave them out for removal.
Q: Where will new carts be delivered to?
A: All new carts will be delivered to the front of each house, curbside. Delivering to the front of each house will allow CR&R to verify correct addresses.
Q: Why do I need to place my carts out at curb?
A: The delivery drivers will need to see each address before the delivery is completed in order to verify completion.
Q: What is the current size of my residential carts?
A: 64-gallon carts.
Q: What will the new standard residential cart size be in the City of Colton when new carts are delivered?
A: All Colton residents will be provided with three new 96-gallon carts. If you do not want 96-gallon carts, simply fill out the survey card and return it to CR&R by March 14, 2025, indicating your size preference.
Q: What happens if I don’t return a cart survey card by March 14, 2025?
A: That is no problem. If CR&R does not get a survey card back, you will receive a set of the new standard 96-gallon carts.
Q: Will we still need to separate our trash, recycling, and organics (green and food waste) with the new carts?
A: Yes, State Regulations require all residents to separate their trash, recyclables, and organics.
Q: Will CR&R remove carts from alleys?
A: Yes, any carts left in the alley will be removed, and your new carts will be delivered curbside, to the front of your home.
Q: What if I currently have multiple carts?
A: CR&R will be providing you with the same number of new carts that you are currently being billed for.
Q: What if I have extra carts that I no longer need?
A: If you no longer need your extra carts, please contact CR&R to have your carts removed at 909-370-3377.
Q: Will CR&R service old carts once new sets are delivered?
A: No, if you have old carts, they will not get serviced and will be removed.
Q: Will there be additional information available soon regarding this cart exchange?
A: Yes, watch your mail for more updates, check out the City Public Utility Facebook page, crrwasteservices.com, or email us at coltoncarts@crrmail.com
Q: Can customers order mixed cart sizes?
A: No, the standard cart size in the City of Colton will be either 3-64 gallon carts or 3-96 gallon carts.
Q: If I order additional carts, can I get different sizes?
A: Yes, any additional carts will be made available for an additional fee.